The Depot on Main

Date: Oct 24, 2007

RE: The Depot on Main

Date: Oct 24, 2007

Anonymous wrote:

It is sort of ridiculous to go out of town, visit a restaurant, eat a meal, go back home and then hunt up a website to criticize the restaurant for their food and service.

Your comment makes absolutely no sense whatsoever. So, only locals who eat there and have a good or bad experience should tell of their experience? A customer is a customer, no matter where they and their money come from. In fact, when an out-of-towner spends their out-of-town tourism money here, we should be even more concerned that their experience is a good one, because if one aspect of their visit is bad, it potentially sours them on the area and coming back here, whether it is a family stopping for a quick meal at exit 25, or an overnight stay while traveling from Michigan to Florida. From reading some of the responses on here I wonder if a couple of you have any common sense at all, and have any ability to look at the big picture.

I also see out-of-towners post good experiences about restaurants, nibroc, the falls, and other businesses and events on here. Is it ridiculous for them to post positive experiences also?

I also believe the person said they learned of this restaurant on this website, so I don't think they had to hunt anything up. I love the Depot and want them to be successful, but I can't say I haven't seen this happen here before with customers. Instead of being mad at the customer, they need to be a little mad at themselves and take some responsibility. That is what separates the smart business people and successful businesses from the also-rans. Like an earlier message stated, the customer is ALWAYS right.

Date: Oct 24, 2007

I'm sorry to disagree but when you are there and TRY to talk to the owner's about it and get no response what so ever... what else do you do!?

Date: Oct 24, 2007

Anonymous wrote:
I'm sorry to disagree but when you are there and TRY to talk to the owner's about it and get no response what so ever... what else do you do!?

This comment was in reference to the comment on page 4 about the out of towner's getting home to comment. Sorry I didn't put it in the right place.

Date: Oct 24, 2007

The Depot holds itself out to be a Premium restarant. Unfortunately, it is inconsistent as far as food quality and service is concerned. We have tried to eat lunch there on two occassions but simply could not get served in a timely fashion. If it is going to charge premium prices ,which it does , it has to be moe consistent otherwise. we want it to succeed but it has to get its act together.

Date: Oct 24, 2007

Anonymous wrote:
The Depot holds itself out to be a Premium restarant. Unfortunately, it is inconsistent as far as food quality and service is concerned. We have tried to eat lunch there on two occassions but simply could not get served in a timely fashion. If it is going to charge premium prices ,which it does , it has to be moe consistent otherwise. we want it to succeed but it has to get its act together.

Inconsistent is the word. One day they're open for lunch.. the next week their not! If you're lucky enough to have an hour for lunch the last thing anyone wants to do is plan on meeting someone in that time frame and then arriving, parking and finding the door locked and they no longer do lunch!! Those type of actions can really piss someone off... you end up w/ time to eat at Hardee's cause you now don't have time to get across town to O'Malley's or Buckner's. Once was enough for me and my office worker's.

Date: Oct 24, 2007

The last post is right. Maybe some of the regulars could talk to the managment. But perhaps you just can't have an upscale restaruant in a non-college town. It seems you have to have excited, young college students to do good waiting .

Date: Oct 24, 2007

Rick may be able to run a gas station or oil company, but he don't know a darn thing about running a restaurant.

Drive downtown around 8pm each night, see how many cars are parked down there. There are fewer and fewer.

Date: Nov 4, 2007

This sounds like horrible management indeed. Their food has seemed to be lacking a little on the 'who cooked this' side of things for a while now. Must have gotten a new cook again. The staff on the floor is always lacking!! (well, a few are good but if you request them to be your server then the owner's get mad at the servers!! (I've been told this by the girl that I always ask for! A real legend in the business!)

Too bad that the Jeep Jamboree crew had to experience our 'non hospitable side'. It happens more than is written about. I hope that the locals that were stated to be with them still returned to try again.

I have to agree that you don't want to complain to the owner's though!! They'll talk about you like a dog and other customer's hear them!! Not good business at all! They need to spend some of their money and go to class on how to treat the customer and people in general.

Bad business.

On a lighter note, I hear that the Tuscany is really making a huge turn around! Good that they got an outstanding musician there on weekends now!!

UK Wildcat Fan · Veteran Member

I love this place, and have always had great food here. As far as service, 99% of the time it has been fine, but like any establishment, there are occasional lapses. Whenever I have had a problem, which has only happened a couple of times, it has been taken care of. I have had friends tell me they had a couple bad experiences here, but the dozens of times I've dined here, it has been great.

Date: Nov 18, 2007

UK Wildcat Fan wrote:
I love this place, and have always had great food here. As far as service, 99% of the time it has been fine, but like any establishment, there are occasional lapses. Whenever I have had a problem, which has only happened a couple of times, it has been taken care of. I have had friends tell me they had a couple bad experiences here, but the dozens of times I've dined here, it has been great.

I am sincerely glad that you were taken care of on your bad experience. It's horrible when the management is totally aware of the problem and turns a cold shoulder to the situation and the table. How RUDE it was to deliver the 'oh so late' plate to the table IN A BAG!! Geezzz!! That's totally NOT a way to run a business. I also hope that the locals that were in that party were apoligized to and all was made right. That is the only way to do business.

I do see that the crowd has really slacked off a lot lately. Perhaps other's had a bad experience, such as this party, and don't return. There are other places to spend our hard earned money in this town ya' know!! When I go to dinner I want to be given wonderful service after all, I am paying high dollar to NOT go to a drive thru. I don't have to wash dishes and I'm not at my kitchen table. I'm paying for it. I expect NO LESS than outstanding service when I dine out, as no one should ever expect less than. Now.. if only the owner's/ management realizes that it's OUR money that is paying their bills and salary for their staff maybe, just maybe, they'll put in a little more time and effort to do a better job. Applesbee's is going to do well with our local's and I also hear that the Tuscany has turned totally around!! That's my next stop!!

Sgt Rock · Senior Member

We ate there the other night, sort of early, and the food was excellent. The service was outstanding as well.

Their specials are always outstanding.

I know there was an issue on this thread about some problems encountered, but, I hope they took heed and straightened it out. At least they did the other night.

I hope they do well.

SleeplessInSeattle · Veteran Member

It seems that they have a lot of issues lately when treating the customer fairly. It's THEIR privilege to have US dine there. After all, it's our money pays their bills. I've never seen or heard of one time that they made a dissatisfied customer happy. (I've heard them talk rudely behind their backs though, laughing it up to their bar buddies!) Poor busines for sure there!! Good business practices bring back business. The crowds seem a LOT slacker in the times that I've been in there or even past by. It seems that there are a lot of people that are getting tired of being treated unfairly. Not to worry though, a good chain restaurant is to open in the next few months. THERE if the service is bad it WILL be taken care of. Spring is near!!

Sgt Rock · Senior Member

Actually, I've been told that when the owner isn't there, him or her, the place runs much smoother, and the customers are much more satisified if there's a problem.

Thunderbird · Veteran Member

I have dined here over 100 times and have always had great food - always. I think they need to hire an experienced manager to run the day to day operations. We have too many people getting onto restaurant businesses here that have no restaurant or food industry experience, and it often shows. I know many ex-employees and they all say customer service from the wait staff was good, but the rare occasion when someone asks for a manager or owner, that is when the issues would at times arise.

I hate the fact that they dropped the comedy shows. I think someone could buy this place and make it a success. Corbin needs the Depot, I hope they do OK.